July 10, 2020

The Cheat Sheet

With our last few posts, we’ve spoken at length about the subject of body language.
We’ve discussed why it’s important and how it can help you to influence others. We’ve also covered a few of the techniques that you can use to create that influence.
And beyond that, we’ve examined some of the wider issues around body language, such as the potential for misinterpretation.

Now, let’s look at a few things that you need to start paying attention to today. These are the things that you need to start doing whenever you’re in front of a client.

-Think of this as a cheat sheet. If you do these things, you’ll have a better chance of influencing the client:
-Look directly at the client to show them that you’re engaged in the conversation.
-Never look down or away before you make an important point. This indicates a lack of confidence in what you’re about to say.
-Avoid blinking excessively. This is a sign of anxiety and the client may think that you’re trying to hide something.
-Use head and hand gestures to emphasise the points that you make. Remember that this is essentially showmanship. These gestures don’t have to be huge but they need to be there.
-Keep your hands and elbows away from the body so you avoid looking like you’re closed off.
-Don’t make hand-to-face gestures, such as covering your mouth while you’re talking. Again, many will see this as a sign of dishonesty.

Don’t smile out of context. Smiling is a powerful tool but it can also come back to bite you if it doesn’t suit the situation.
Remember those things and you’ll stand a better chance of using body language to influence people.

Of course, there’s so much more to learn if you want to achieve mastery of your body language.

This is just one of the many ways you can use body language to influence a client. Book your training session with Frontier Performance to learn more about Body Language