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October 19, 2023

Why Invest in Team Success?

Have you ever wondered how understanding people on a deeper level could transform your business?
How important is it for your business to build stronger relationships with both your team and your customers?

Most senior managers are aware of the cost of not doing this but don’t’ see the huge upside of focusing on changing behaviours before embarking on any skills-based training. It’s totally understandable when sales targets are not being met, the logical conclusion is that you need to fix your sales skills. This is a typical knee-jerk reaction, because if skills-based training had worked then you wouldn’t be in the situation.

One powerful way to enhance your business's success is by understanding and harnessing the potential of your most valuable asset: your team.

Joshua Youkhana, General Manager of Hornsby BMW, shares how their journey with the "People Who Read People" program has yielded impressive results. Central to this success is the emphasis on psychological training and coaching. So, what is psychological training and coaching, and why is it a game-changer?

At its core, psychological training and coaching focus on understanding the human psyche and how it influences behaviour. It delves deep into the intricacies of human emotions, thought processes, and interpersonal dynamics. When applied in a business context, it equips your team with the tools to:
✅ help individuals recognize their strengths, weaknesses, and blind spots, enabling them to make better choices and contributions within the organization.
✅learn how to empathize with colleagues and customers, fostering stronger connections and more meaningful interactions.
✅navigate disagreements more constructively, leading to faster resolutions and a more harmonious work environment.

Imagine a team that understands its customers' needs on a deeper level, anticipates challenges, and communicates more effectively. This heightened level of awareness translates into increased customer satisfaction, higher sales figures, and enhanced service quality.

Transformation is rooted in a shared commitment to personal growth, empathy, and effective communication. It's about creating an environment where every team member feels valued and empowered to contribute their best.

At the heart of this is the team begin to take personal responsibility for their thoughts and actions.
This is what builds character.

In order to Transact more you need to Transform more.