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December 20, 2023

Sales and Service Performance: A Case Study with Hornsby BMW Service Manager, Michael Di Lieto

How is it possible to increase sales and service numbers without any sales training?

Hear from Michael Di Lieto, Service Manager at Hornsby BMW, as he shares his inspiring experience with the People Who Read People sales training program.

The funny thing is over this whole year that I have been training the sales teams and the service teams I have not trained any sales training or communication training, yet the huge improvement in numbers is across the whole dealership.

100% of success is Psychological, the only thing that delivers your results is the way you think.

How you interpret information coming at you, your own perceptions of that information, acknowledging your areas of weakness, and doing something about it.

It's the willingness to embrace thinking differently.
It's the willingness to be uncomfortable to confront your fears to get a different result.

Otherwise, you get what you always have.

Invest in your team, invest in your future.

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October 19, 2023

Why Invest in Team Success?

Have you ever wondered how understanding people on a deeper level could transform your business?
How important is it for your business to build stronger relationships with both your team and your customers?

Most senior managers are aware of the cost of not doing this but don’t’ see the huge upside of focusing on changing behaviours before embarking on any skills-based training. It’s totally understandable when sales targets are not being met, the logical conclusion is that you need to fix your sales skills. This is a typical knee-jerk reaction, because if skills-based training had worked then you wouldn’t be in the situation.

One powerful way to enhance your business's success is by understanding and harnessing the potential of your most valuable asset: your team.

Joshua Youkhana, General Manager of Hornsby BMW, shares how their journey with the "People Who Read People" program has yielded impressive results. Central to this success is the emphasis on psychological training and coaching. So, what is psychological training and coaching, and why is it a game-changer?

At its core, psychological training and coaching focus on understanding the human psyche and how it influences behaviour. It delves deep into the intricacies of human emotions, thought processes, and interpersonal dynamics. When applied in a business context, it equips your team with the tools to:
✅ help individuals recognize their strengths, weaknesses, and blind spots, enabling them to make better choices and contributions within the organization.
✅learn how to empathize with colleagues and customers, fostering stronger connections and more meaningful interactions.
✅navigate disagreements more constructively, leading to faster resolutions and a more harmonious work environment.

Imagine a team that understands its customers' needs on a deeper level, anticipates challenges, and communicates more effectively. This heightened level of awareness translates into increased customer satisfaction, higher sales figures, and enhanced service quality.

Transformation is rooted in a shared commitment to personal growth, empathy, and effective communication. It's about creating an environment where every team member feels valued and empowered to contribute their best.

At the heart of this is the team begin to take personal responsibility for their thoughts and actions.
This is what builds character.

In order to Transact more you need to Transform more.

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July 26, 2023

Achieving Mental Resilience: Unleashing Your High-Performance Sales Potential

Mental Resilience

Learning to operate in a flow state
Surpassing your personal best every week
Sounding different to your competition and winning deals of them

Feeling that anything is possible and that achieving those lofty goals now becomes a reality

That's what you get from our High-Performance Sales Psychology
Program for Salespeople

Becoming a high performing salesperson is not just about making lots of calls, it's also about developing your mind, your Emotional Intelligence, it's about creating better dialogue, its about developing an ability to Read People.

This is not only a skill for business but life.