How to deal with highly emotional people

How do you deal with highly emotional people who make all their decisions based on knee jerk reactions? My answer: “it’s not easy”. For one thing, these people usually refuse to see it from any other viewpoint than theirs. They have to be right and they often make it a…

“Do you know what you want to do?”

Not an easy answer to come up with for many people. How do you find out what you really want to do? What is the one thing you want to do that you enjoy the most, have fun doing and would perhaps do it even if you didn’t get paid…

“Why do so many people give up on their dreams…dad?”

The question caught me by surprise as it’s not the kind of question you would expect from a 14 year old. My son knows my background and what I do and he asks me these questions as he is fascinated by what it takes to be the best. Before we…

What can you learn from The Godfather?

As I write this, I am sitting on my couch watching the heavy rain fall down on the window, listening to the pitter-patter. It seems to add to the atmosphere of the movie I’m watching: “The Godfather”. It is dark and it is gloomy, reflecting the conversation Michael Corleone is having with…

What can you learn sitting in a coffee shop

I am a student of human behaviour and I specialise in understanding human decision making. Being a keen observer of human behaviour, specifically how people interact with each other, I find that coffee shops are great places to observe the interactions between the staff and customers coming in to buy…

Plan your trip: Manage your future

I was in my car with my 18 year old son and we both noticed a road sign, you know, the ones giving you directions or advising you that there is a delay up ahead. This sign was very different in that the message was clear and easy to understand….

What a black cat taught me

I know the title is a bit misleading but stay with me and read the article. I was coming back from a training session, not a sales training session this time but from a tennis training session with my son. I was on court with him getting him ready for…

Why copying successful people may not always work for you

I’ve often been asked by people how to be more successful in sales, get the results they see their peers or other successful people in their industry achieve. Invariably most of these people fail, some achieve short-term success and often they fall back into the usual results they achieved because…

Is Beauty Skin Deep? – Interview with a Plastic Surgeon

I was in NZ last week conducting a number of training sessions as usual. While I am there I stay with my parents and usually in my household we have very challenging Q&A on human behaviour. My father is a retired Plastic Surgeon and during this visit, over dinner one…

Handling Stress – At Any Age

Continuing with the theme regarding Stress, I would like to share something closer to home. Last week my son was competing in the biggest Jiu Jitsu Tournament in Australia, the Power Pi Pan Pacific Championship 2015. So, we flew to Melbourne last Friday for his fight that was to take…